Flughafen Zürich
Good orientation improves the airport experience

Struc­tural ex­ten­sions, new path­ways and in­creas­ing in­for­ma­tion den­sity re­quire the grad­ual op­ti­miza­tion of the guid­ance and ori­en­ta­tion sys­tem, which has a long tra­di­tion at Zurich Air­port. The streams of vis­i­tors at Zurich Air­port are com­plex, as the dif­fer­ent source and des­ti­na­tion points at dif­fer­ent lev­els cre­ate a par­tic­u­larly large num­ber of path­ways.

Zurich Air­port

Ad­vice on fur­ther de­vel­op­ment the guid­ance and ori­en­ta­tion sys­tem

since 2017

Client

Flughafen Zürich AG

Ca­pac­ity PAX per year

31,1 mil­lion

Area

1.270.000 sqm Build­ing

For the reconstruction of the check-in hall 1, Moniteurs developed a new passenger guidance for the self-service offers in the form of infographics, on which the touch points are explained to the passenger step by step. In the course of this, all sign locations in the check-in hall 1 were checked. Dynamic signposts were provided at the digital FIDS display. The new pictogram motifs designed by Moniteurs, as an extension of the pictogram family, are now used at this central decision point on dynamic signposts below the digital departure board.

Un­der the large FIDS dis­play there are dig­i­tal dis­plays for in­for­ma­tion and route guid­ance.

Summary

Moniteurs has been advising and assisting the airport on various projects and renovation activities since 2017. The airport is taking this as an opportunity for an expert look at the guidance and orientation system. Moniteurs analyzes the situations and develops recommendations for short-term readjustment and optimization of the signage system.