Good orientation improves the airport experience
Structural extensions, new pathways and increasing information density require the gradual optimization of the guidance and orientation system, which has a long tradition at Zurich Airport. The streams of visitors at Zurich Airport are complex, as the different source and destination points at different levels create a particularly large number of pathways.
Advice on further development the guidance and orientation system
Flughafen Zürich AG
Capacity PAX per year
1.270.000 sqm Building
For the reconstruction of the check-in hall 1, Moniteurs developed a new passenger guidance for the self-service offers in the form of infographics, on which the touch points are explained to the passenger step by step. In the course of this, all sign locations in the check-in hall 1 were checked. Dynamic signposts were provided at the digital FIDS display. The new pictogram motifs designed by Moniteurs, as an extension of the pictogram family, are now used at this central decision point on dynamic signposts below the digital departure board.
Moniteurs has been advising and assisting the airport on various projects and renovation activities since 2017. The airport is taking this as an opportunity for an expert look at the guidance and orientation system. Moniteurs analyzes the situations and develops recommendations for short-term readjustment and optimization of the signage system.