Hannover Airport

Creating a seamless wayfinding for Hannover Airport

Han­nover Air­port is un­der­go­ing a re­build – while it is still in op­er­a­tion. In fu­ture, an air­side cor­ri­dor will con­nect Ter­mi­nals A, B and C. The com­pre­hen­sive mod­ern­iza­tion also in­cludes the re­newal of the guid­ance and ori­en­ta­tion sys­tem.

Changed pas­sen­ger routes, more ser­vices and of­fers as well as the dig­i­tal­iza­tion of the guid­ance sys­tem are the chal­lenges Moni­teurs is fac­ing.

Zurich Air­port
Ad­vice on fur­ther de­vel­op­ment the guid­ance and ori­en­ta­tion sys­tem

since 2017


Flughafen Zürich AG
Ca­pac­ity PAX per year
31,1 mil­lion


1.270.000 sqm Build­ing

What role does digital transformation play in passenger orientation?
Starting with an analysis of the current situation and a joint workshop, Moniteurs first develops a recommendation for action. In this, criteria and goals for the new guidance and wayfinding concept were developed.
The aim is to make the digital and analogue quality of experience equal. The transitions between the two worlds should be as fluid as possible and should not show any discrepancies in content or design.

What influence does new user behaviour have on orientation?
The investigation of passenger flows and the analysis of specific situations on the basis of concrete user stories enables the optimisation of the guidance and orientation system within the framework of the new requirements. A comprehensive, database-supported inventory, which was previously carried out by Moniteurs, makes it possible to fundamentally revise the design concept and all sign locations and to design an optimal, user-centered Passenger Journey.

Wayfinding for …

I checked in on­line. Where can I check in my lug­gage?
Which se­cu­rity check is the quick­est way to get to the gate?
What can I carry in my hand lug­gage?
What else is there to dis­cover at Han­nover Air­port?

Moniteurs develops a sustainable, flexible system. The new orientation concept facilitates the rough orientation of passengers between the terminals. User-friendly information guides passengers to their gates. Transitions between analogue and digital signage will be smooth. The structural changes will make the paths more versatile. These will be clearly described by dynamic, digital signage.